If something has gone wrong, please tell us. Most problems are quicker to resolve directly than through any formal route, and we would always rather hear about it.
How to complain
Email team@nikitagordijn.com with the word “Complaint” in the subject line. Please include your order or booking reference, what happened, and what you would like us to do about it. You can also write to us at Nikita Gordijn, Velddriel, 5334 JT, Netherlands.
What happens then
- We acknowledge your complaint within 3 working days.
- We give you a substantive response within 14 days. If we need longer, for example because we have to check something with a supplier, we tell you why and when to expect an answer.
- We keep a record of the complaint and how it was resolved.
If you are still not satisfied
You keep every right you have in law. As a consumer in the European Union you may bring proceedings in the courts of your own country of residence, and you keep the protection of the mandatory consumer law that applies there. Consumers in the EU can also get free advice from the European Consumer Centre in their country.
If your complaint concerns how we handle your personal data, you may also contact the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
Nikita Gordijn — KVK 83746005 — VAT NL003865761B87